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Charte Toulouse Safe - protocole de continuité

Your clients are safe

To anticipate the business trip of your teams or your clients, you will find on this page all the useful information for a stay in Toulouse.

View all the official information regarding travel on the French Government web : France Diplomacy

Protect yourself and others

When travelling, as in everyday life, it is everyone's responsibility to respect the gestures that are barriers.

  • Regulary wash your hands with soap and water or use an alcohol-based hand sanitiser.
  • Cough or sneeze into your elbow or a tissue.
  • Wipe or blow your nose using a disposable, single use tissue then put it immediately in the bin.
  • Avoid touching your face.
  • Maintain at least 1metre distance between yourself and others
  • Greet other without shaking hands, avoid hugging and kissing
  • in addition to these measures, wear a mask when a 1-metre distance connot be maintained.

By decision of the Prefecture, in consultation with the Mayor of Toulouse, masks will be compulsory throughout the territory of the city of Toulouse.

Health pass: find all the information concerning the access of participants, visitors, spectators, clients or passengers to establishments, places, services and events in the following link. 

More information


Toulouse safe EN

Toulouse safe

Business continuity plan

The health crisis and its consequences are greatly affecting everyone involved in the business tourism sector across the Toulouse metropolitan area (reception venues, hotels, caterers, events agencies and conference organisers, technical suppliers and service providers).

Faced with new restrictions, additional costs and cancellations, it has been vital for the industry to react decisively.

find out more

Aéroport international de Toulouse-Blagnac

Arriving in Toulouse

Toulouse-Blagnac International Airport has made every effort to welcome passengers in complete safety.

The main sanitary measures in place are:

  • Face coverings to be worn by all staff in contact with the general public
  • The provision of hand sanitizer gel at multiple points throughout the passenger journey
  • Plexiglas screens in place to separate staff and passengers and at all check-in and boarding desks. 
  • Enhanced cleaning and disinfection of all areas that are accessible to passengers
  • Announcements and signage to remind passengers of sanitary measures
  • Markings on the ground to enforce social distancing
  • Face coverings must be worn on public transport (as well as when travelling by airplane).
  • Face coverings must be worn in all areas that are accessible to passengers, except in the case of children aged 10 years or under. Passengers must therefore wear face coverings as soon as they enter the terminal building (any individual who enters any area of the terminal building accessible to passengers without a face covering could be fined).
  • NEW – Since 19th May, hygiene kits (face coverings + gel) will be on sale from vending machines in the airport.

Toulouse airport

Le Tramway à Toulouse

Getting around in Toulouse

Getting around safely.

For those using public transport, the following measures are in place:

  • Face coverings must be worn by all passengers aged 11 years and over in the carriages and at metro stations. Each individual passenger must have their own face covering if they wish to use the public transport network. Those without a face covering may be fined up to €135.
  • In order for passengers to clean their hands before and after their journey, Tisséo has provided hand sanitizer gel distributors at Tisséo offices and at metro stations (just beyond the ticket barriers).
  • Respect social distancing on platforms and aboard the carriages. Make the most of all the 52 metres of platform space on Line A of the metro and ensure passengers spread out along the entire length of the platform. Since the lockdown has been in place, social distancing is enforced aboard the carriages (notably by leaving an empty seat in between passengers), at metro stations and on platforms with detailed signage.


L'équipe des conseillers en séjour de l'office de tourisme de Toulouse

welcoming you safely to the tourist office

The tourist office is delighted to welcome you once again at Donjon du Capitole as of Monday 8th June 2020.

We have done everything possible to welcome you in the safest conditions:

  • Face coverings must be worn by everyone
  • The reception desk has a screen fitted
  • Social distancing is in place at the reception desk and is enforced by markings on the floor
  • Hand sanitizer has been made available
  • Staff are stationed outside the office to provide advice and limit waiting times
  • Visitors inside the tourist office have been limited to a maximum of ten people
  • Digital touchscreens and photo booths cannot be used for reasons of personal hygiene
  • Literature racks will not be in use
  • The rear entrance to the Donjon is reserved for disabled visitors or those with pushchairs.

Tourist Office 


Sanitary Repository

The professional organizations have worked on the elaboration of a "Health Protocol for the Event Industry".

Made up of 7 organisations (Coésio, France Congrès et événement, LÉVÉNEMENT, SYNPASE, Traiteurs de France and UNIMEV), the collective representing the Events and meetings sector has worked with the public authorities on this protocol, established on the basis of the latest recommendations of the health authorities.

Sanitary recommendations (in french)

Meetings Toulouse, la Daurade en bord de Garonne

Toulouse is ready to welcome you !

We are ready to welcome back your professional events with peace of mind!

Find on each of our partners' webpages, the dates of reopening as well as the sanitary measures and protocols implemented to host your next events. This concerns congress centres, meeting rooms, technical suppliers.
These data are updated regularly.


Convention Bureau Partners